Immigrant Women’s Support Service (IWSS)

Contact details

(07) 3846 3490
(07) 3846 5619
Email »
Monday to Friday 9:00am – 4:00pm

Region covered


Initiatives/programs offered

The Immigrant Women’s Support Service (IWSS) is a specialist domestic violence and sexual assault service that provides direct support to women from non-English speaking background and their children (face to face or over the phone) who have experienced domestic and/or sexual violence.

  • Offers one-off or ongoing support (through case management) may include:
    • Support to report sexual assault
    • Assistance to access the court system for domestic violence orders, family law, criminal matters such as rape and assault; accessing legal advice for immigration and other matters
    • Support to access health services, housing, financial assistance
  • Counselling/advocacy
  • Facilitated referrals to other services - Assistance to access other services in relation to legal matters, health issues, accommodation and financial assistance and facilitate access to services available to children.
  • Crisis support (may include the following)
    • Assistance to escape from a situation of domestic violence
    • Support in relation to a recent sexual assault or an event that may trigger memories of a past sexual assault
    • Help to access supported/crisis accommodation or other housing options
    • Urgent legal advice for immigration, family law, criminal matters and domestic violence orders
  • Community Education – education sessions to groups
  • Specialist knowledge support for service providers
    • Information on multicultural resources and services
    • Resources and information in community languages
    • Service development on working with interpreters, making services culturally appropriate and responsive to diverse community groups
  • Engages credentialed interpreters

Waiting space

Available on request and needs to be approved prior to sending referrals.

Emergency relief

Financial assistance available on assessment (limited support).